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Overview

Navigation:

1. On the sidebar menu in MoEngage, hover over the Engage icon . The Engage menu appears.
2. Click All Campaigns.

3. Click the row that displays the information about the campaign for which you wish to see the analytics information.

The following sections are available on the screen that opens up:

1. Campaign Details - contains information about the campaign and its status. For more information, refer to Campaign Details.
2. Analytics - contains information about the various metrics that are tracked for the campaign and has the following sections:
   • • Campaign performance stats
     • Locale and Variation performance
     • Conversion goal performance
     • Campaign delivery stats
     • Error Breakdown
     • Best Time to Send (BTS)
     • Time Zone Based Delivery
3. Info- contains information about the campaign’s target segment, channel-specific information, content, preview, and delivery schedule. For more information, refer to Campaign Info.

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Campaign Details

This section contains the following information:

• Campaign type
• Campaign ID
• Campaign creation and updation details
• Team information
• Approver’s list/ Approved by/ Rejected by (if CAF is enabled)
• Campaign status - A campaign can have the following states: Active, Expired, Not Sent, Paused, Scheduled, Sending, Sent, and Stopped. If Campaign Approval Workflow (CAF) is enabled, two more states are possible for campaign status: Under_Review_ and Rejected.

Actions allowed in the Campaign Details section

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Campaign Analytics

The analytics section contains information about the performance stats and revenue metrics. Global Analytics Filters These filters are applied to all the sections in the Analytics tab.

• Date Range- Select the date range for which you want to view the performance stats.
• Attribution Type- Select the attribution type (Click through, In-session, and View through) to view the analytics information for the specified attribution type. The default attribution type is View through attribution. Refer to the paragraph below for information on attribution types. For more information, refer to the paragraph below.
• Platform- Select the platform for which you want to view the performance stats. The default is ‘All platforms’ in case the campaign is targeting multiple Platforms.

Attribution Types - You can track your conversion via three methods: View through, click-through, and in-session attribution. With conversion tracking, marketers can see which campaigns have led to achieving business goals (conversion goals for the campaign). If a customer clicked your push and converted, it would be termed a click-through conversion, and if a customer saw your push and didn’t click it but converted afterward, it would be termed a view-through conversion. In-session conversions are those conversions that were made within 30 minutes after the notification click. For example, consider the case where three customers, namely Users A, B, and C, received your push message from campaign C1.

• User A clicked on the message and did the conversion event within 30 minutes (we assume it to be the same session) of clicking.
• User B clicked on the message and did the conversion event 2-3 hours after clicking.
• User C saw your message, later launched the app directly, and made the conversion.

When you attribute this conversion to campaign C1, User A is direct attribution, while User B and C are indirect attributions. Attribution Window - Attribution Window is the duration calculated from the time a user receives or clicks the campaign having specific conversion goals. For example, two campaigns with a conversion goal as a purchase are created. Campaign C1 at time H hours and campaign C2 at H+12 hours. The customer achieves the conversion goal for purchase with the campaigns C1 and C2 at time H+15 hours. The conversion of customers is attributed both to C1 and C2. In MoEngage campaigns, the maximum attribution window is 36 hours. When you send more than one campaign with a difference of less than 36 hours, then set the attribution window:

• Lesser than 36 hours
• With the duration difference in sending the campaigns.

For example, if you are sending campaigns at the difference of 12 hours, then set the attribution window as 12 hours.

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Campaign Performance Stats

Campaign performance provides the impact of the push campaigns. Some campaigns contain the impact of Push Amplification (Push Amp+ or Push Amp) on these metrics. For more details, please check these articles for Push Amp or Push Amp+. Actions that can be performed in the stats section

1. Choose the number view or the percentage view to see the stats as numbers or percentage values.
2. View the unique or total occurrences of stats by selecting Unique or Total in the dropdown at the top of the section.
3. Pin metrics - you can pin the metrics you want to see using the Pin metrics dropdown at the top right corner. You can pin up to five metrics. The selected metric pins are available in the Pinned metrics section. Click _Show all metrics_to see all the metrics being tracked for the campaign and Hide unpinned metrics to see only the pinned metrics for the campaign.

The following campaign performance stats are available:

1. Conversion Metrics- These metrics pertain to the conversion goals set for the campaign. The higher these metrics, the more effective your campaign! The conversion metrics tracked for your push campaigns are shown in the table below.

   Metric	Description
   Converted Users	This metric shows the number of unique users who have completed the primary conversion. Converted Users were previously called Conversions. This metric displays the number of times users converted from each campaign notification. For campaigns having only one recurrence, conversion represents unique users who have accomplished the primary conversion goal event at least once within the attribution window. For active campaigns, conversions represent the number of unique users converted per instance of an active campaign. Higher conversions indicate higher effectiveness of your campaign in driving the business goals. Example If a user receives one Campaign Instance on Day X and another on Day Y and converts once on both days, the conversions are counted as two (instead of being counted as one in the previous version.) If a user receives one campaign instance on Day X and converts twice from the same campaign, conversions will be counted as 1. If a user receives two campaign instances of the same campaign on Day X and converts for both of them, conversions will be counted as 2.
   Event (Primary)	This metric shows the total number of primary conversion goal events within the attribution window (configurable) from the time user received the notification. You can also view the uplift percentage in the event primary card. For more information, refer to Uplift in Campaigns.Event (Primary) for Event-Triggered, Location-Triggered, and User-Level Transaction Push - The conversions for active campaigns are several conversion events from all campaign notifications. The metric is the cumulative primary conversion events after the start of the first campaign. Example Suppose a user receives a notification for a purchased campaign. If the user made two purchases, then the conversion events are two.
   Conversion Rate(CVR)	This metric shows the percentage ratio of users who have performed the conversion event. The conversion count is tracked as Unique. Higher conversion events indicate higher effectiveness of your campaign in driving the business goals. CVR for the various attribution types are listed below: View through attribution CVR = ((Unique conversions) / (Total impressions)) * 100 Click through attribution CVR = ((Unique conversions) / (Total clicks)) * 100 In-session attribution CVR = ((Unique conversions) / (Total clicks)) * 100
   Revenue Metrics	There are three revenue metrics for your campaign if they are enabled for the primary goal. Total Campaign Revenue is the sum of the total order value across conversion events attributed to the campaign. Average Order value = (Total Revenue/ Number of conversion events) Average Revenue per user = (Total Revenue/ Number of unique conversions) These revenue metrics are tracked for all attribution types- View through, Click Through, and In-session attribution.

2. Delivery Metrics- Three delivery metrics are tracked for your push campaigns. They are:
   • Attempted - This metric shows the number of users who qualified for the campaign and for whom MoEngage tried sending the message. Attempted users count is derived from ‘Active Device Tokens’.
   • Sent -This metric represents the Sent rate and shows the percentage of campaigns that were sent out of the campaigns that were attempted to be sent by MoEngage. Sent rate is calculated as (Sent/Attempted)*100.
   • Failed To Send - This metric represents the Failed rate and shows the percentage of campaigns that failed out of the campaigns that were attempted to be sent by MoEngage. Failed rate is calculated as (Failed To Send/Attempted)*100.
3. Engagement Metrics- Two engagement metrics are tracked for your push campaigns, and they are shown below.

   Metric	Description
   Impressions	Impressions represent the number of user devices that have received the notification sent by the marketer. The impressions are counted based on the devices the user has got the notifications set on the devices. For example, the impressions are counted as two in both of the following examples: User with two Android devices and receives notifications on both the devices User with one Android Device and one iOS device The impressions are counted as two in both examples. Higher impressions represent a higher reach of your notifications. For iOS campaigns, the impressions are counted differently based on the ‘Show iOS Impressions Toggle’. When the toggle is turned off, the Sent number equals Impressions in Campaign stats. When the toggle is turned on, the Impressions will show the impression count, which is based on the Notification Received iOS event. MoEngage captures Impressions as an event (Notification Received iOS) and is available in Segmentation or Analytics.
   Clicks	Clicks represent the total number of notifications clicked by the users after the notification delivery. The clicks are counted based on the devices the user has got the notifications set on the devices. For example, if a user has two Android devices: Receives notifications on both devices Clicks these notifications on both devices Then the clicks are counted as two. Higher click numbers suggest that the users who received your notification message found it interesting and ended up clicking it. It might be because of the appeal of your message, timing, or relevance to the end user. Lower numbers represent the opposite.
   Click through Rate	The percentage ratio of total clicks for push notifications successfully sent. Note: This metric is available only when Total occurrences are chosen in the dropdown at the beginning of the Campaign Performance Stats section. Click through rate = ((Total clicks) / (Total Impressions)) * 100

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Time Trends

The campaign performance stats are represented graphically (chart view) or in a tabular view in this section. You can:

• View the information in the following granularities:
  • Hours
  • Days
  • Weeks
  • Months
• Export Chart
• Switch between table and chart view

For periodic campaigns and business-event campaigns, you can view the aggregated stats based on the granularity chosen in a chart/table first. The stats for the child campaigns are shown below the aggregated stats as shown below.

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Locale and Variation Performance

You can see the breakdown of performance metrics (Impressions, Clicks, Conversions, Conversion goals) across each locale (including the default locale) and variation, allowing you to assess and compare the effectiveness of the various locale and variation combinations. You can view the uplift percentage on the tabular view of Locale/Variation performance. For more information, refer to Uplift in Campaigns. You can choose the metrics for which you wish to see the comparison in the metrics dropdown and filter using the following mechanisms:

1. Group by locale - Lists performance of the metrics selected for each variation grouped by the locale. Hover over the bar graph to understand how each variation has performed for the specified metric in a locale.

2. Group by variation - Lists performance of each metric in all locales grouped by the variation. Hover over the bar chart to understand how each locale has performed for the specific metric in a variation.

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Conversion Goals Performance

You will be able to see this section when you have set more than one conversion goal for your campaigns. The section compares the performance of goals set by the marketer for the campaign. Total Conversions: Will show all goal events for the respective goals i.e. if a user made a purchase twice, it will be shown twice. It is the equivalent of conversion events covered in the sections above. Unique Conversions: Goals are unique across the users converted per campaign instance. It is the equivalent of the Conversions metric covered in the sections above. You can view the uplift percentage in the tabular view of Conversion Goals performance. For more information, refer to Uplift in Campaigns.

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Campaign Delivery

The metrics can be viewed as numbers with the percentages shown above them:

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Error breakdown

This section details the number of campaign delivery failures and their reasons. For more information, refer to Troubleshooting Common Push errors. Personalization Errors You can see personalization errors in the Failed to send error category in the Error Breakdown Table. Click See breakdown in the Name column for Personalization errors to get a detailed view of the number of users for whom personalization has failed and their reasons. For more information on personalization Errors, refer to Common Personalization Errors and FAQs. Content API Analysis In the case of a response other than 2xx, you will see the error code or the response of your Content API in the Content API analysis section below the error breakdown table, as shown below.

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Best Time to Send

BTS campaigns use MoEngage’s Merlin AI to estimate the best time to deliver a push campaign to a specific user based on their past engagement trends. For more information, refer to BTS. This section showcases the stats for users for whom the campaign was delivered at the following times:

• BTS
• Default time
• App’s most active time

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Time Zone Based Delivery

This section showcases information about the timezone in which the campaign was sent to the users. The following information is available:

• The number of users for whom the campaign was sent in their app’s timezone
• The number of users for whom the campaign’s default time zone due to time lapse

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Campaign Info

You can view the information about the campaign sent using the Campaign Info tab.

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Preview and Content

This section contains information about the message template, click actions, and content defined for the notification content during the second step of campaign creation. You can also preview the notification as it would be rendered on the user’s devices for the chosen platforms. This section has the following information for each platform:

• Locale - You can preview the notification for the various locales added.
• Variation - You can preview the notification for the variations added. Basic details include template type, message title, message, summary, click action, redirect URL, and so on.
• Advanced details such as whether auto dismiss or timers are included in the message, badge count, badge image, and so on.

You can see a preview of the message with the following options:

• Collapsed Mode
• Expanded Mode
• Dark Mode
• Light Mode

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Campaign Events

* These events are available as a paid add-on. To request enablement of these events, please contact your MoEngage Customer Success Manager (CSM) or the Support team. The events Notification Dropped, Notification Failed Android, Notification Failed iOS and Notification Failed Web contain additional attributes to help identify the reason why a notification was dropped or failed as seen below:

• Reason group - Defines the category of the reason why this notification was dropped or failed.
• Reason - Describes the specific reason why this notification was dropped or failed as seen in the failure breakdown table on the Campaign Info page.
• Code - Gives a specific non-changing code for the reason.

All MoEngage AI products, which were previously referred to as Sherpa AI, are now known as Merlin AI.