> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-data.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-limits-data/Z4vDsK-Q43ZJiuwS/images/moengage_29f0ac.png?fit=max&auto=format&n=Z4vDsK-Q43ZJiuwS&q=85&s=6ab5938abe8b59e1c185a7c1683718cb" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-limits-data/ts7rGmKjEMUuvgmN/images/moengage_ea5a85.png?fit=max&auto=format&n=ts7rGmKjEMUuvgmN&q=85&s=15a09abcebcd873c10f6bf5b988d4ab4" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-limits-data/O5uBTuPv94MaUTo_/images/moengage_4530b9.png?fit=max&auto=format&n=O5uBTuPv94MaUTo_&q=85&s=b6c655b525920a733e01c71b18859cf5" width="1440" height="160" data-path="images/moengage_4530b9.png" />